InterContinental Phu Quoc Long Beach Resort enhances guest experience and safety
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By applying InterContinental Hotel Group's Clean Promise, InterContinental Phu Quoc redefines cleanliness and supports wellbeing to adjust to new travel norms.
This launch is expanding on the group's IHG Way of Clean program introduced in 2015, with additional practices using new science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab, and Diversey, and strengthening procedures to ensure guests enjoy a worry-free stay.
Located on Bai Truong, the resort is surrounded by nature. Photo by InterContinental Phu Quoc Long Beach Resort.
"In Vietnam, the local government and citizens have been making great efforts in this pandemic. At InterContinental Phu Quoc, we want to do our part to make sure it stays this way. We treat every guest staying with us like our family, with love and care. With that in mind, safety is the absolute priority so our guests can completely relax and have the peace of mind they are safe and being looked after," said Oliver Horn, General Manager of InterContinental Phu Quoc Long Beach Resort.
The resort is implementing increased deep cleaning and disinfection cycles as well as reduced contact at check-in, touchless transactions, sanitizer stations, and a new approach to services including buffets, banquets, catering, and room-service.
Contactless procedure and touchless transaction are applied at the Front Desk area. Photo by InterContinental Phu Quoc Long Beach Resort.
In guest rooms, decorative items like bed throws and physical collateral including guest service directories and in-room dining menus have been removed to increase overall hygiene. Instead, all information on the resort will be available via guest room televisions through an interactive menu. Minibar items have also been removed for hygiene reasons, but can still be ordered via in-room dining.
Meanwhile, all restaurants and bars now offer contact-less menu ordering, and guests may scan a provided QR code to view the menu and order from a mobile app via their own personal digital devices. One-time menus will also be provided and discarded after use. During breakfast at Sora & Umi Restaurant, staff will serve guests selected dishes from the sumptuous breakfast buffet straight to the table.
Clean Promise initiatives are also maintained at Kids Club. Photo by InterContinental Phu Quoc Long Beach Resort.
uring their stay, guests will also find visible verification notices of sanitized items in their rooms, and can maintain peace of mind knowing the resort has taken extra measures to ensure a safe and healthy environment. Leisure facilities including the four swimming pools, Planet Trekkers Children’s Club, fitness center, and beach and water activities will still be available and playing their role in the Clean Promise.
While different touchpoints have been reduced, InterContinental Phu Quoc Long Beach Resort is not reducing their care for the wellbeing of its guests during these challenging times.